One-Stop Service
This is subject to our service agreement. Please ensure you fully understand all terms and conditions which can be found at the bottom of the description.
1. PICK UP AVAILABLE
We encourage our customers to visit our stores in Sydney, Melbourne and Brisbane to inspect the products and make a free trial. Store pick-up is also available for all orders.
2. FREE DELIVERY SERVICE
Get free delivery service on all products to Sydney, Melbourne & Brisbane metropolitan and selected areas.
3. FREE TEST SERVICE
Try and test any products for free at our Sydney, Melbourne & Brisbane local stores.
4. FREE PICKUP-FIX-DELIVER SERVICE (PFD)
Guaranteed 12-month free repairs & free spare-part replacement upon purchase. You are entitled to ask for repairs or spare-part replacement for major failures with goods, which are assessed to be faulty items or quality issues, not artificial damages or worn-out spare parts caused by usage. Our experts will provide professional inspection and assessment, then offer suggestions according to your actual case.
The repair or replaced part will be provided within a reasonable time. If Bike & Scooter Hub fails to give it to you within a reasonable time as we suggest, we will exchange a new one.
For those within Sydney, Melbourne, Brisbane metro areas, we will offer to pick up products from your premises, have it repaired in our workshop and deliver it back to you. All free of charge. If your location is not in these selected areas, freight cost will apply. Please contact us for more details.
How To Claim Pickup-Fix-Deliver Service (PFD)
- Please send us an email with an invoice or order number and photos or videos showing the issue with the product. We will reply you within 24-48 business hours.
- This service is only applicable for selected products from Bike & Scooter Hub.
Contact Details:
- Email: customerservice@bikescooterhub.com.au
- Phone: 1300 655 308
*This is a summary only. Like all policies, there are conditions, limits and exclusions that apply, so please read the whole policy carefully. Click here for more details.
5. FREE RETURN SHIPPING SERVICE
For faulty items or quality issues, you wish to return the product, we will accept all returns within 7 days of receiving order. Return shipping costs are covered by us. Not applicable to return due to change of mind.
6. INSTALLATION SERVICE
Wishing to save time and labour on assembly? Our professional installers will help you out. We warrant that the services will be performed in a good and workmanlike manner. Fees will be applied.